FREQUENTLY ASKED QUESTIONS
let’s cover the bases! most of these are frequent, some i’ve been asked only once or twice. either way, i’ll cover it here to save us both time in our inbox!
HOW LONG DO THE SESSIONS TYPICALLY TAKE?
my timeframes are very generous i usually wrap earlier because i am able to shoot quickly. i suggest blocking out 3 hours for your shoot, but don’t be surprised if we wrap half an hour early. if we are shooting in a busy area in new york city, such as the brooklyn bridge, it might take us a little longer because we are waiting for people to scoot out of the way, etc. this just takes a little more time. timeframe includes travel time between locations. for my standard portrait and couple sessions, i say about 1 hour per outfit. be mindful of how long it takes to change into each outfit as well.
WHY DO I HAVE TO PAY A DEPOSIT?
the purpose of the deposit is to lock in your date + time. if you cancel last minute, i most likely would have been able to book someone else during that period. i do not write anything down in my calendar until the deposit has been paid, making your desired time slot up for grabs. nothing is booked until the deposit has been paid.
WHEN DO I PAY THE REMAINDER? CAN I PAY ALL UPFRONT?
the remainder of your session + travel fee is due immediately following your shoot before we both depart. no images will be delivered until final payment is made. the way my booking system is set up is in two increments: deposit + final payment.
WHAT IS THE LOCATION TRAVEL FEES?
(new york city only) depending exactly where you want your photographs done travel fees will vary. $60 is pretty typical for inside manhattan. since i do not have a car in new york city but a big heavy bag or two of gear, i charge a travel fee so i can get to and from our photoshoot with my camera gear + your photographs safe and sound.
WHAT HAPPENS IF IT RAINS?
if the weather is crazy/act of God/i am sick/etc, we will put your deposit toward a re-schedule. however, if you simply don’t show up to the session, the deposit will not be refunded. if you have booked a portrait, couple, or blogger session [this does NOT include elopements, weddings, or commercial work] and need to re-schedule your session, your deposit can be put toward a re-schedule as long as i am notified within 14 days of your session. i get it— life happens. however, if you need to cancel and do not want to re-schedule, your deposit is not refunded. sorry!
CAN I BRING A FRIEND TO BE MY HYPE-PERSON?
we love a hype mate. yes, bring a friend, parent, spouse! whoever can cheer you on + whatever will make you feel more comfortable, go for it!
HOW + WHEN WILL I RECEIVE THE FILES?
you will receive the edited images within 2 weeks of your session. you will receive all of the files via wetransfer, which is an easy + free email service. you then can send them to print, forward to your friends + family, and post online! download links do expire after a few days, so be sure to download your images asap! make sure to save + backup your images.
HOW LONG DO YOU STORE OUR IMAGES FOR?
i clean out my client files every 3 months and cannot guarantee that i will backup the images for you, SO BE SURE TO DOWNLOAD THE IMAGES AND CREATE YOUR OWN BACKUPS. I DO NOT STORE THE RAW FILES FOR MORE THAN 2 MONTHS.
DO I GET TO SELECT THE IMAGES?
no. part of my job is making the image selects and choosing the most flattering photographs. the images i do not deliver are either repeats, blurry or out of focus, shots of you blinking or mid-sentence speaking. i have no reason to withhold any images if there are additional ones i think you would enjoy! i am on your side.
CAN I HAVE THE UNEDITED VERSIONS OR RAW FILES?
WILL YOU RE-TOUCH (PHOTOSHOP) HOW I LOOK?
no, i do not retouch or alter my client’s appearance. if this is something you want, there is an easy solution and that would be to outsource my final images to an editor of my choice.
WHAT IF WE ARE NOT HAPPY WITH THE FINAL IMAGES?
I HAVE NEVER HAD A CLIENT TELL ME THEY WERE UNHAPPY WITH MY SERVICES IN 12 YEARS OF PHOTOGRAPHY. really. THIS IS BECAUSE I HAVE CLEAR COMMUNICATION + EXPECTATIONS SET BEFORE HAND. IF YOU have read my FAQ throughly and done all you can to prepare yourself for your photoshoot, including picked a location you love, an outfit you feel confident in, then this is the best way to ensure you will be happy with the final result. if i have delivered what i promised to you, photography services of your package of choice, and you are not happy with the final outcome there is nothing i can do outside of perform my professional photography services.
WHAT IF WE DON’T WANT THE IMAGES USED ON YOUR SOCIAL MEDIA, WEBSITE, OR ANYWHERE ONLINE?
please make it clear to me in your initial contact email if this is the case and let me know the reason. the sole way i market my photography services (and how you found me!) is the internet and i rely on sharing my photography to bring in customers. therefore, i do have a fee if this is something you want waved. please inquire.
CAN WE PICK WHAT IMAGES GO ON YOUR WEBSITE?
no. any of the files i deliver to you could be shared online.
OTHER THINGS TO NOTE:
client is responsible for their own metro CARD, uber/LYFT ride, gas, parking AS WELL AS ANY OTHER PERMITS NEEDED FOR THE LOCATION. CLIENT IS ALSO ENCOURAGED TO BRING PROPS, such as flowers, BUT IS responsible FOR WHATEVER PROPS THEY WOULD LIKE in the images.